From booking to completion

A request is not an acceptance.

Roadside requests are manually reviewed for technician availability, distance, serviceability and safety. Submitting a request does not promise dispatch or an arrival time. When accepted, you receive a status update and an estimated arrival time; estimates may change with traffic, weather, an active appointment or road conditions.

What the mobile charge covers

You are paying for professional service brought to your location—including technician travel, scheduling, mobile equipment and the convenience of avoiding a shop drop-off.

Labor-only repair service is generally not subject to Florida sales tax when no parts or materials are supplied. When parts or materials are supplied as part of a repair, Florida may require tax on the full taxable repair charge. Your repair order shows applicable tax before authorization.

Please give us 24 hours.

• Cancel at least 24 hours before the scheduled arrival window for a refund of a booking deposit, when one was collected.
• Deposits are nonrefundable for a no-show or cancellation made less than 24 hours before the scheduled arrival window.
• If HITUNE cancels or cannot provide an accepted service, the related deposit is refunded.
• A customer is considered unavailable when the technician cannot safely access the vehicle, cannot reach the customer using the provided contact information, or the vehicle is not present or ready at the agreed location.
• Contact HITUNE as soon as possible to request a different time. A requested change is not confirmed until the updated appointment appears as accepted or confirmed.

No surprise repair work.

Booking reserves a service visit and provides the information needed to prepare an itemized estimate; it does not authorize every repair. An initial estimate is based on the vehicle and symptoms you provide. Inspection or diagnosis may reveal a different cause or additional work. The repair order identifies proposed services, parts, labor, disclosed charges, the full estimated total, the deposit already paid, and the remaining balance. You may approve or decline individual recommendations. If the repair order is materially updated, the affected work and revised total must be presented for a new decision before that work is performed, except where otherwise allowed by law or expressly authorized by you.

Supplied by HITUNE or supplied by you

Special-order, programmed, electrical, opened or nonreturnable parts may require advance payment and may be subject to supplier freight, restocking or nonreturnable charges. Core charges remain due if the correct rebuildable core is not returned and accepted.

Diagnostic time pays for the process.

Diagnostic service covers the testing, observations and professional analysis performed during the authorized time. It does not guarantee that an intermittent or concealed fault will appear during one visit, that one fault explains every symptom, or that repair is included. Confirmed repairs are estimated and authorized separately. Additional testing may be recommended when the first stage does not provide enough evidence for a responsible conclusion.

Vehicle and work-area requirements

• Provide an accurate service address and a legal, reasonably level work area with safe clearance around the vehicle.
• Make the vehicle, keys and wheel-lock key available at the agreed time, and disclose relevant modifications, prior repairs and known safety concerns.
• Keep children, pets and bystanders away from the work area.
• Apartment, HOA, workplace, parking-garage and property permissions are the customer’s responsibility.
• Weather, lighting, surface conditions, traffic, restricted access or another safety concern may require delay, relocation, modified service or cancellation.

Coverage should be easy to find.

Qualifying repairs using new or remanufactured HITUNE-supplied parts generally include 12-month/12,000-mile limited parts and workmanship coverage. Used, rebuilt or reconditioned parts and customer-supplied parts have different coverage. The repair order controls when it states specific terms.